Position Details

Communication Support
ID: SDC-1429 Location: Washington Program: SEE
Wage/Hr: $12.72 Hours/Week: 32 Minimum Age: 55


BA/BS Degree in Toxicology, Agriculture, Chemistry, Biology, Business Administration, Public Policy, Communications or related field. OR Minimum of 5 year(s) of experience in Regulatory development, Customer Service, Communications Specialist Previously completed training in Customer Service, Communications, Regulations

  • Experience required with MS Word, Excel, PowerPoint, Copying Machine, Multiple Phone Lines, Scanner


Provide technical support and assistance to the Office of Small And Disadvantaged Business Utilization (OSDBU) Deputy Director and EPA Ombudsman program in operating a toll free hotline for the convenience of small business and the general public, seeking free, confidential help as it relates to a variety of environmental regulatory topics, including but not limited to, asbestos related topics under the Asbestos Hazard Emergency Response Act.

  • Receive and respond to hot-line calls 30%
  • Investigate caller complaints and prepare responses 30%
  • Interpret EPA regulations and their impact 20%
  • Participate in workgroup meetings 10%
  • Prepare reports and letters for signature 10%


  • Seasoned OSDBU staff are available to assist with minor deficiencies as are free electronic trainings
  • Overnight travel: Occasionally once/year for 3 nights max.
  • Air travel anticipated: once/year for 3 nights max
  • Rental cars: once/year for 3 nights max